Answer the following statements true (T) or false (F)

1. The four “Rs” of listening are receiving, responding, rapport talk, and report talk.
2. Mindful listening is essential in many professional contexts.
3. Good listening requires rating a message from the other person’s perspective.
4. Researchers and writers have called listening a 21st-century skill because it’s now more important than ever.
5. Employers consider listening a workplace skill of moderate importance.


1. False
2. True
3. True
4. True
5. False

Communication & Mass Media

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According to the text, which of the following is an appropriate source of information one can use when researching a speech topic?

A) "Canned" speeches provided in professional magazines B) Yourself C) Personal websites D) Tabloids E) Editorials

Communication & Mass Media

If you prepare your speech well, it is still necessary to _____

A. consider the questions that might be asked in the question-and-answer period B. not practice C. arrange your bibliography in both APA and MLA style D. practice the question-and-answer session with a real audience

Communication & Mass Media

Delivering a speech that is recalled word for word from a written text is referred to as speaking from __________

Fill in the blanks with correct word

Communication & Mass Media

Because the environments in which they are created change constantly, mass communication theories are said to be

A. unscientific. B. human constructions. C. dynamic. D. unreliable.

Communication & Mass Media