When refusing to send information about employees, which of the following is the best way to handle the message?
A) The message should be direct.
B) The message should be detailed, but direct.
C) The message should be brief and direct.
D) The message should be detailed and objective.
E) The message should be detailed and indirect.
Answer: C
Explanation: C) Managers may get requests for recommendations from other employers and from past employees. When sending refusals to other employers who have requested information about a former employee of yours, your message can be brief and direct.
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