Providing training in selling techniques helps a salesperson in all of the following EXCEPT

A. working with customers in difficult customer service situations.
B. listening carefully to identify a customer's real objections.
C. winning new customers by disparaging competitors.
D. how to be more effective in cold calls on new prospects.
E. closing the sale.


Answer: C

Business

You might also like to view...

Assume that accounts payable pertains only to suppliers of direct materials inventory. Based on the above data, the amount of Accounts Payable that should be shown in the budgeted balance sheet as of June 30 is ________.

Saniya Corp. is preparing their budget for the second quarter and provides the following data:

A) $23,600
B) $14,400
C) $13,800
D) $9200

Business

You have just been asked by your manager to compile data on firms in California that have a specific 4-digit NAICS code. You should know

A. that your manager is talking about the New Auto Industry Classification Survey. B. that there are no 4-digit NAICS codes. C. that there is only one firm to find, since each firm has its own 4-digit NAICS code. D. that it is possible that no data will be available, even if there is one large firm in California in that 4-digit industry. E. None of these answers is correct.

Business

What is the term for a tax on the transfer of property or money from one person to another while receiving nothing of value in return, which is paid by the one giving the gift, not the recipient?

A) Estate and Trust Income Taxes B) Inheritance Taxes C) Gift Taxes D) Non-Value Taxes E) Estate Taxes

Business

A ________ gives value to customers, makes the company's products different from—and better than—those of competitors, and helps in creating new products.

A) hierarchy B) mechanistic organization C) board of directors D) bureaucracy E) core capability

Business