People use secondary emotions to shift the focus from themselves to others, usually blaming or criticizing others
Indicate whether the statement is true or false.
TRUE
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Which of the following is not a helpful strategy when providing constructive feedback?
A) Avoid accusatory statements beginning with "you." B) Avoid labels. C) Avoid speaking for absent, anonymous people. D) Avoid providing specific, recent examples. E) Avoid words like "lazy" and "irresponsible."
Which of the following is a run-on sentence?
A) ?We are looking for an applicant who has five years of experience in the information technology field and who can work well with others. B) ?Many celebrities post comments on Twitter this allows them to share their thoughts with millions of people instantaneously. C) Cathy assigned many office-related tasks to Sarah, an intern from the university's business department.
"The dam is on the verge of failing, and the downstream residents are in danger!" cried the on-scene reporter. Tamara Johnson, the power plant manager, replied, "Stay calm. We implemented the emergency protocol over 24 hours ago, and we have evacuated all potentially affected residents." The emergency protocol is an example of a ________ plan.
A. contingency B. SWOT C. strategic D. standing E. single-use
Meetings, interviews, conferences, speeches, and phone calls are forms of ____ communication.
A. ethical B. verbal C. written D. impartial