Answer the following statements true (T) or false (F)
1. Internal customers are customers who are patronizing the business.
2. The tangible part of a service experience is called the service package.
3. Guest experience = service setting + service delivery system + service product
4. Services tend to be tangible as well as produced and consumed and then paid for.
1. False
2. False
3. True
4. False
You might also like to view...
The ability to influence others is a form of
a. Authority b. Competence c. Power d. Potential
The three categories of forecasting models are time series, quantitative, and qualitative
Indicate whether the statement is true or false
Debts owed by a business are called
A. assets. B. expenses. C. liabilities. D. equities. E. revenues.
Legitimate, reward, and coercive power always come with one's position or managerial level in an organization.
Answer the following statement true (T) or false (F)