One method for a factory to gain operational focus is to:
A) build large enough factories to produce all products and services the company offers.
B) hire more specialists and supervisors to control the operations.
C) reorganize existing facilities to the plant-within-plant approach.
D) remodel stores to create the effect of many small boutiques under one roof.
C
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Which of the following is not characteristic of an external audit?
A. Primarily used when management suspects embezzlement. B. Performed by CPAs. C. Performed by an independent organization. D. Verifies that generally accepted accounting principles have been followed. E. Verifies the accuracy and fairness of financial statements.
The customer service representatives at a call center have been asked to handle each call within five minutes
A recent customer survey by the company revealed that customers appreciate it when employees take the time to answer their questions fully and listen to their grievances. What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
The format of an MPR plan should begin with which of the following components?
A) target market B) timeline and budget C) problem definition D) goals and objectives E) measurement and analysis
The book The Goal is linked to which philosophy?
a. Theory of Assessment b. Theory of Bounds c. Theory of Conjunction d. Theory of Constraints