________ refers to the collection, deployment, and interpretation of information that allows a business to acquire, develop, and retain customers
A) Market research
B) Syndicated research
C) Exploratory research
D) Customer insights
E) Predictive technology
D
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Which of the following does NOT apply to designing a questionnaire?
a. Ask for factual information as much as possible because opinions are less reliable. b. Begin with easy-to-answer questions and proceed to the more difficult ones. c. Provide an even number of choices on a rating scale to eliminate "fence" responses. d. Avoid "other" as an answer choice on multiple-choice and rating scale questions.
Answer the following statement(s) true (T) or false (F)
1. Groups with fewer than three people tend not to derive the benefits of a collaborative team, and teams with more than seven people tend to have communication and control issues. 2. The effectiveness of work teams depends on how well they are managed and treated within the organization. If mismanaged, they can cause more harm than good. 3. A cross-functional team consists of a small group of workers who come together for a set amount of time to discuss and resolve specific issues. 4. The authors of this textbook, Chris Neck, Jeff Houghton, and Emma Murray, were used as an example of a virtual team. 5. One classic way of understanding teams and their effectiveness is to consider teams in terms of the contextual influences that affect their functioning, their composition, the processes they use, and the outcomes they achieve.
An advantage of flexible benefit plans is that if employees make poor selections and do not use their benefits, it saves the employer money.
Answer the following statement true (T) or false (F)
If a company offers a cash discount for early payment, this will most likely increase its cash
conversion cycle since it will have to pay out more cash to its customers. Indicate whether the statement is true or false