A nurse must give feedback to a nursing assistant that did not take vital signs. How should the nurse give feedback?
a. "How can I trust you when things don't get done like I asked?"
b. "You are a bad assistant because you didn't do your tasks."
c. "The vital signs were not taken. What happened?"
d. "Where did you learn to take vital signs?"
C
The best approach is: "The vital signs were not taken. What happened?" When you give feedback, make sure to focus on things that are changeable, choose only one issue at a time, and give specific details. Feedback given should be specific regarding any mistakes that staff members make, explaining how to avoid the mistake or a better way to handle the situation. Saying, "How can I trust you?" and "You are a bad assistant." are both derogatory and they do not tell what specific task was not done. Where did you learn to take vital signs is not something that can be changed.
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