Generally, most customers want the transactions to be quick; hence, they do not expect pleasantries such as "please" and "thank you."
Answer the following statement true (T) or false (F)
False
Most customers expect certain intangible things during a service encounter, such as personal recognition, courtesy (pleasantries such as "please" and "thank you"), timely service, and professionalism.
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When Cara interviewed for a position as an entry-level structural engineer, she was asked to solve several engineering problems by hand. This is an example of a(n)
A. ability test. B. performance test. C. aptitude test. D. personality test. E. capability test.
Global firms plan, operate, and coordinate their activities on a worldwide basis
Indicate whether the statement is true or false
During the stage of ________ activities, the company receives materials it needs to manufacture its products
A) inbound logistics B) operations C) outbound logistics D) marketing and sales E) service
Carby Hardware has an outstanding issue of perpetual preferred stock with an annual dividend of $7.50 per share. If the required return on this preferred stock is 6.5%, at what price should the preferred stock sell?
A. $104.27 B. $106.95 C. $109.69 D. $112.50 E. $115.38