The balanced scorecard is an effective tool for managing and improving performance, but only if it is:
A. used by managers who recognize that relying exclusively on financial measures benefits the organization in the long run.
B. implemented using a performance measurement orientation.
C. used exclusively by the top levels of the organization.
D. clearly linked to a well-defined organizational strategy and goals.
E. used in organizations that adopt a hierarchical control process.
Answer: D
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Which group of stakeholders' primary interests include exceptional customer service, high-quality products, and ethical dealings?
A. Shareholders/Investors B. Partners/Suppliers C. Customers D. Community
Karen decided to sell her stair step exerciser, because she wasn't using it as much as she thought she would. Her friend Lydia bought it from Karen for $100 . The first day that Lydia used the exerciser, it fell apart, injuring Lydia's ankle. Lydia:
a. can sue Karen for breach of the warranty of merchantability, because the exerciser is not fit for the ordinary purpose intended. b. cannot sue Karen for breach of the warranty of merchantability, because Karen did not expressly warrant the quality of the exerciser. c. cannot sue Karen for the warranty of merchantability because this warranty was not implied in this situation. d. cannot sue Karen, because they are not in privity of contract.
Reliability implies that a performance appraisal system is capable of distinguishing effective from ineffective performers.
Answer the following statement true (T) or false (F)
Austin Financial recently announced that its net income increased sharply from the previous year, yet its net cash provided from operations declined. Which of the following could explain this performance?
A. The company's dividend payment to common stockholders declined. B. The company's expenditures on fixed assets declined. C. The company's cost of goods sold increased. D. The company's depreciation expense declined. E. The company's interest expense increased.