Give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change.
What will be an ideal response?
Outside forces include:
1. Demographic characteristics like age, education, skill level, gender, and immigration.
2. Market changes like mergers and acquisitions, domestic and international competition, and recession.
3. Technological advancements like manufacturing automation and office automation.
4. Social and political pressures like leadership and values.
Inside forces include:
1. Employee problems like unmet needs, job dissatisfaction, absenteeism and turnover, productivity, and participation/suggestions.
2. Managers' behavior issues like conflict, leadership, reward systems, and structural reorganization.
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Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past. B) the medium you are using for the message. C) how long it has been since the problem occurred. D) the nature of the relationship with the customer. E) if you didn't meet agreed upon expectations.
The two main inputs that trigger systems implementation are the ______________________________ and the ______________________________
Fill in the blank(s) with correct word
The flow of goods through a production process cannot be at a faster rate than the slowest bottleneck is the definition for
a. mass customization. b. the Pareto principle. c. the theory of constraints. d. business process reengineering.
A statement of opinion is considered to be a warranty
Indicate whether the statement is true or false