Telephone ________ means handling calls politely and professionally and with good manners.
Fill in the blank(s) with the appropriate word(s).
etiquette
Telephone etiquette means to handle all calls professionally and politely using good manners.
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Which of the following is important when applying pincer compression to a trigger point site?
a. Compression is engaging the muscle tissue b. Compression is engaging the overlying skin c. Compression is engaging bone tissue d. Compression is engaging the tendons
An IV fluid solution such as normal saline that contains water, electrolytes, and in some cases, dextrose would be Referenceerred to as a(n):
A) colloid. B) analgesic. C) crystalloid. D) collusion.
You have been called to an assisted living facility for a 43-year-old male patient who has a history of anxiety and schizophrenia and who, according to staff, is more confused today. The staff also states that the patient has refused to take his medications for the past three days. Your assessment reveals him to have no primary assessment life threats, but his speech is slurred and he does not make sense when he talks. As you review the paperwork provided to you by staff, you note that the patient has a history of thyroid problems, diabetes, and hypertension. His pulse is 124 beats/min, respirations 16 breaths/min, and blood pressure 154/70 mmHg. At this point, which action is most important?
A) Determine the patient's reason for refusing medications B) Restrain and transport the patient C) Check his blood glucose level D) Recheck the blood pressure
After discharge following a procedure, patients may not remember verbal instructions given preoperatively. What should you do to facilitate postoperative compliance with instructions?
A. repeat instructions several times during the preoperative office visit B. cancel surgery until the patient can repeat instructions correctly C. provide written instructions and tell the patient to call the office if she has additional questions D. document understanding in the medical record