For success at trade shows, memorize your sales pitch so that you get your message across succinctly.
Answer the following statement true (T) or false (F)
False
At a trade show, it is important to practice communicating two or three key points that get your message across succinctly. Get it down pat but don't memorize your sales pitch to make it sound overly canned.
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When responding to a customer complaint, the best course of action is what?
A) Promise the customer complete satisfaction. B) Explain how you plan to resolve the issue. C) Apologize profusely. D) Promise the issue will never happen again. E) Indicate to the customer exactly who is to blame.
In the automobile industry during the late 1980s and early 1990s, the order-winning quality criterion was ______.
A. quality B. cost C. volume D. materials used
Data mining is used to
a. uncover quality problems. b. study customer retention. c. identify cost drivers. d. all of the above.
A trademark is only issued if the registrant proves he has used the mark in commerce
Indicate whether the statement is true or false