Which of the following is not a goal when communicating negative information?
A) to convey the bad news
B) to gain acceptance for the bad news
C) to minimize damage to goodwill as much as possible
D) to maintain a good image for the organization
E) to reduce or eliminate the need for future correspondence on the matter
Answer: C
Explanation: C) Depending on the situation, you can have as many as five distinct goals when communicating negative information: (1) to convey the bad news, (2) to gain acceptance for the bad news, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.
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