Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?
A. Hold all conversations in private.
B. Recognize the employee's legitimate concerns or feelings.
C. Keep the discussion as subjective as possible.
D. Listen to the employee with an open mind and nonjudgmental behavior.
Answer: C
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Eric's property was damaged in an accident. He phoned his agent to see if the loss was covered under his property insurance policy
The agent said, "As long as the cause of loss is not specifically excluded in the policy, the loss is covered." Based on the agent's answer, what type of insuring agreement appears in the policy? A) unconditional coverage B) named-perils coverage C) extended-perils coverage D) "open-perils" coverage
Which of the following is true of frugging?
A. It must be conducted at the end of any study involving deception. B. It occurs when different publicly available information are combined to determine consumers' identities. C. It occurs when research firms do not fully disclose how the methodology works. D. It occurs when anyone who is conveniently available completes a survey. E. It creates a negative impact on the entire industry.
For data having a bell-shaped distribution, approximately _____ percent of the data values will be within one standard deviation of the mean
a. 95 b. 66 c. 68 d. 97
Zaina Industries has declared a $43,000 cash dividend to shareholders. The company has 4,500 shares of $20-par, 5% preferred stock and 20,000 shares of $20-par common stock. The preferred stock is cumulative. How much will be distributed to the preferred and common stockholders on the date of payment if the preferred stock is $12,000 in arrears?
A) $43,000 preferred, $0 common B) $4,500 preferred, $38,500 common C) $16,500 preferred, $26,500 common D) $21,500 preferred, $21,500 common