The sales technique of the “Yes Response” can be best utilized in ______.

A. a scripted opening statement
B. an interactive opening statement
C. an opening monologue
D. it is never appropriate to sell mediation in this manipulative way


B. an interactive opening statement

Communication & Mass Media

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Body ____ (BSA) is one means by which information can be used to individualize drug dosages.

A. size adjustment B. sampling area C. surface adjustment D. surface area

Communication & Mass Media

Once the parties reach a final verbal agreement, mediators will ______.

A. return to storytelling to see if the stories are different now B. send the agreement out for legal review C. declare the session finished and mail the agreement to them later D. read the final agreement aloud

Communication & Mass Media

In response to the economic transformations, businesses are continually expanding into world markets as a part of the wider processes of globalization. Which of the following is NOT a consequence of the flow of migrant workers?

A. Increased ethnic competition. B. Conflict in expectations at work. C. Higher level of trust between workers of different ethnic backgrounds. D. Challenge created for the political, cultural and social life of the host society.

Communication & Mass Media

Give an example of a form of nonverbal communication that is influenced by culture.

What will be an ideal response?

Communication & Mass Media