One major objective of CRM is customer replacement.
Answer the following statement true (T) or false (F)
False
The three major objectives of CRM are customer acquisition, customer retention, and customer profitability.
You might also like to view...
______ can improve the speaker–audience relationship because when we have an attentive audience, we tend to be more confident and effective.
Fill in the blank(s) with the appropriate word(s).
Alerts are transaction based and are sent only if the transaction is committed.
Answer the following statement true (T) or false (F)
Which of the following can be considered a business?
A. Albertos, a state-funded firm that specializes in providing free consultations for at-risk teens B. Mender, a private charity organization that donates clothes and notebooks to orphans C. Davent, an online shopping portal that offers discounted prices on clothes D. Javonson, a federal agency that establishes and enforces environmental regulations
If a vendor has correctly used marginal analysis to select its stock levels for the day (as in the newsperson problem in the text), and if the profit resulting from the last unit being sold (Cu) is $120 and the loss resulting from that unit if it is not sold (Co) is $360, which of the following is the probability of the last unit being sold?
A. Greater than 0.90 B. Greater than 0.25 C. Greater than 0.85 D. Greater than 0.75 E. None of these