When resolving a dispute in a non-unionized health care environment, a mediator would be involved when __________
a. assistance is needed in working toward a resolution between parties
b. the organization wishes to reprimand the employee
c. the employee has threatened to report the organization to the labour board
d. an outside partner has made the final decision on the issue
a
a. Correct: In a non-unionized organization, if the dispute cannot be resolved through early discussions, mediation may be employed. Mediation consists of two disputing parties working to find a solution that they both agree on. They do this in the presence of a mediator who facilitates the process but does not identify the solution.
b. Incorrect: A mediator facilitates the dispute process; he or she does not reprimand employees.
c. Incorrect: Mediation is employed when a resolution between two parties can't be reached, not when an employee threatens to report the organization to a labour board.
d. Incorrect: Mediation involves a mediator facilitating the dispute process between two people; the mediator does not make a final decision on the issue but helps the two people come to a mutually acceptable decision.
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