The nurse is providing care for a client who is newly diagnosed with chronic obstructive pulmonary disease (COPD). Which action by the nurse conveys therapeutic communication with the client?

A) The nurse asks appropriate questions about the client's medical history.
B) The nurse closes the conversation with an anecdote about breathing.
C) The nurse plans to tell the client about a COPD support group.
D) The nurse bonds with the client by describing her life living with COPD.


Answer: A

Attentive or "mindful" listening involves listening and absorbing the content and feeling of what an individual is conveying, without selectivity. It is more than being quiet as the other individual talks: It involves paying attention to the total message, both verbal and nonverbal, and noting whether these communications are congruent. The listener does not select or listen solely to what the listener wants to hear; the nurse focuses not on the nurse's own needs but rather on the client's needs. Attentive listening conveys an attitude of caring and interest, thereby encouraging the client to talk.

Nursing

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