If you are hired to prepare a conflict coaching intervention for a car sales company, what areas would you cover in your conflict coaching?
a. Examine the party’s personality; discuss confidentiality; brainstorming possible solutions.
b. Explaining the coaching will focus on behaviors; exclude the discussion of a WATNA; identify interests.
c. Reviewing the party’s past negotiating experience; determine a BATNA; identify positions and interests.
d. Include WATNA but exclude BATNA; develop communication strategies; exclude cultural issues.
c. Reviewing the party’s past negotiating experience; determine a BATNA; identify positions and interests.
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Texting on cellular networks generally limits messages to
A) 15 words. B) 100 characters. C) 140 characters. D) personal use only.
Who coined the term “advertising agency”?
a. Benjamin Franklin b. Albert Lasker c. Benjamin Day d. Volney Palmer
Which of the following is an effective strategy to use speaking notes during speeches?
a. Concealing them from the audience when they are not needed b. Holding them in one hand and referring to them when needed c. Keeping them in pockets and taking them out whenever needed d. Looking at and reading directly from the speaking notes
When presenting yourself to the class, you should avoid talking about the details of your background.
Indicate whether the statement is true or false.