Identify the ten determinants of service quality. Describe two of them in a sentence or two each
What will be an ideal response?
The ten are reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding/knowing the customer, and tangibles. Descriptions are found in Table 6.5. Here are two examples: Access involves approachability and ease of contact. Security is the freedom from danger, risk, or doubt.
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A typical salesperson's product knowledge should primarily include:
A. the product's FAB. B. how the product is made. C. the product's AIDA sequence. D. who invented the product. E. the product's SELL sequence.
An ________ is a physical facility that provides the infrastructure to move data between connected networks
Fill in the blanks with correct word
Individuals use personal databases to ____.
A. store addresses and contact information B. keep track of important dates C. keep track of valuables for possible insurance claims D. all of the above
While high speed trains in the United States are commonly utilized to provide quick delivery of product, countries like Japan and France are struggling to develop a competitive high-speed rail system
a. True b. False Indicate whether the statement is true or false