Flow charts depict ________________
a. sales rates
b. corporate budgets
c. employment rates
d. processes
d
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For a person to be convicted of criminal behavior, which of the following statements should be true?
A. The state must demonstrate a prior statutory prohibition of the act. B. The person should commit a criminal act before a statute prohibiting the act is brought into effect. C. It should be proved that the person was insane at the time of commitment of the criminal act. D. The criminal defendants should be presumed guilty.
Answer the following statements true (T) or false (F)
1. If a restaurant serves a meal that the guest finds unsatisfactory, replacing the meal is a good recovery strategy. 2. A service failure is a great opportunity for the organization. 3. Putting money and effort into service recovery is good public relations, even if it is not good business. 4. The best failure is one that is discovered before it happens.
Assume you have applied for two jobs A and B. The probability that you get an offer for job A is 0.23. The probability of being offered job B is 0.19. The probability of getting at least one of the jobs is 0.38. a. What is the probability that you will be offered both jobs?b. Are events A and B mutually exclusive? Why or why not? Explain.
What will be an ideal response?
The concept of inclusion-exclusion in the workplace refers to ______.
a. assumptions that people act in self-interest and that conflict is based on people’s drive to maximize their own or their group’s rewards to the detriment of other groups’ interest b. the individual’s sense of being a part of the organizational system in both the formal process and the informal process c. perceptions of inequality between one’s own access to resources and that of others in the society, resulting in intergroup conflict and emphasizing the emotional aspects of relationships d. an indicator for monitoring reactions among individuals within their work environment