One approach for measuring the competitive value of technologies is to categorize them as emerging, pacing, key, and base.
Answer the following statement true (T) or false (F)
True
A technology audit helps clarify the key technologies on which an organization depends. The most important dimension of a new technology is its competitive value. One technique for measuring the competitive value of technologies is to classify them as emerging, pacing, key, and base.
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Which of the following is an example of internal change?
A) change in customer preferences B) a new regulation C) price change of raw materials D) automation decision
The assignment of numbers or other symbols to characteristics of objects according to certain prespecified rules is called measurement
Indicate whether the statement is true or false
The original depreciation or amortization schedule for long-lived assets sometimes requires changing. Which of the following is/are not true?
a. Each period a firm must evaluate its estimates of service life and assess if these estimates require changing in light of new information. b. Each period a firm must evaluate its estimates of salvage value and assess if these estimates require changing in light of new information. c. The firm makes no adjustment for the inaccurate estimates but spreads the remaining carrying value less the new estimate of salvage value over the new estimate of the remaining service life of the asset. d. If changing from the old estimates to the new estimates would have a material impact, the firm must change the depreciation or amortization schedule retroactively. e. none of the above
A customer contact center is responsible for?
a. Integrating all methods that a customer can use to contact a business b. Reaching out to customers by telephone c. Administering customer satisfaction surveys d. Responding to customer complaints