Most people from Western cultures tend to ______ when conveying bad news or negative feedback.
A. avoid eye contact
B. smile
C. nod their heads
D. lean forward
E. yawn
A. avoid eye contact
Most people from Western cultures tend to avoid eye contact when conveying bad news or negative feedback.
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Calculate the margin per unit if 250,000 units generates a gross profit of $50 million
A) $2,000 B) $125 C) $1,250 D) $200 E) $500
The supervisor who holds monthly sales force meetings to explain specific goals for the future and changes in policy and procedure is exhibiting:
A) consideration B) structure C) performance analysis D) recognition E) strategy
The closing paragraph in a bad-news message must restate the refusal
Indicate whether the statement is true or false
Probing questions:
a. require a single word or very short answer. b. are used in seeking more detail to help clarify what was said. c. should not be used when meeting someone for the first time. d. All of the answers are correct.