Effective verbal skills cannot be learned
Indicate whether the statement is true or false.
F
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For a salesperson, why is style flexing more important in consultative sales than in transactional sales?
A) In consultative sales the buyer needs to be able to believe the claims of the salesperson about the product. In transactional sales, the buyer knows the claims about the product are likely to be exaggerated or untrue as a matter of course. B) In consultative sales, sales managers are more likely to be assessing the salesperson's rapport with each customer, so proving that the salesperson is making the customer feel comfortable is key to receiving a good performance review. In transactional sales, performance reviews are based solely on hitting sales quotas. C) In consultative sales, salespeople often have to service the customer once the sale is complete, acting as account managers as well as salespeople, which means flexing styles according to the roles they play. In transactional sales, there is often no follow-up to the sale. D) In consultative sales, the salesperson and customer are building a relationship with each other toward the correct purchase, so they must feel comfortable with and trust each other. In transactional sales, a long-term relationship is not important. E) In consultative sales the customer expects to be catered to, so salespeople must use the customer's preferred communication style, or else the customer will switch to another service provider. In transactional sales, the customer often has no say over the terms of the sales interaction.
The plural form of "attorney" is _____
Fill in the blank(s) with correct word
Which of the following statements about the online newspaper audience is not true?
A. The online newspaper is one of the most successful of all online media in terms of audience size. B. Online readership of newspapers is growing at more than 30% a year C. Social networks have become a major source of readers for newspaper articles. D. Online newspapers reach over 75% of individuals in households earning more than $100,000 a year.
Fred misstates his age in applying for a life insurance policy with Gamma Insurance Company. Due to this "error," Gamma can
A. adjust the amount of the premium or the benefits. B. cancel the policy. C. file criminal charges against Fred for fraud. D. "misstate" the amount payable to the policy's beneficiary.