Firms in the ____ business are most likely to use a process-costing system
A) Printing
B) Dental
C) Petroleum
D) Construction
E) Automobile repair
C
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Divide: 
A. 6 B. 0.16129 C. 6.2 D. 6.5
________ means to provide customer service personnel and sales associates that really want to help customers and provide prompt service.
A. Empathy B. Assurance C. Reliability D. Responsiveness E. Tangibility
Which of the following is FALSE about developing a global sales and operations plan?
a. a proliferation of product lines caused by global customers demanding greater variety b. a lower product demand volatility caused by swings in demand c. a higher expectation of quality from global customers d. a greater need to reduce high inventory levels caused by poor forecasts
The U.S. corporation Fun Toys, Inc sets up a firm in China. The parent company remains in the United States and retains complete ownership of the China branch as well as complete authority and control over all phases of the operation. This is
a. a franchise. b. a wholly owned subsidiary. c. a joint venture. d. direct exporting.