John noticed that the touchpad of his new laptop was not working. He immediately called customer service and explained the issue. The customer service technician deduced that a missing software driver associated with the touchpad had caused theproblem and fixed it by gaining access to John’s laptop. Identify the collaboration tool used by the technician to resolve the issue.

a. A Really Simple Syndication feed
b. Remote log-in
c. Presence information
d. An electronic bulletin board



b. Remote log-in
Desktop sharing includes a number of technologies and products that allows remote access and remote collaboration on a person’s computer. Remote log-in, a common form of desktop sharing, allows users to connect to their computer while they are away from the computer.

Computer Science & Information Technology

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