Kaitlyn and Thomas are in charge of giving a day-long presentation to possible investors for their new apple juice product. They have disagreements about the order of the presentation as well as which points of it are important to keep and which can be omitted. Classify and differentiate the two different types of conflict regard goals they are experiencing.
What will be an ideal response?
Procedural conflict occurs when Kaitlyn and Thomas disagree on the order of the presentation since it is on the way to reaching the goal. Substantive conflict occurs when they are debating what to be omitted since this has to do with the content and substance of their presentation.
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