What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

A. Industry-specific customer-facing processes.
B. Business-facing processes.
C. Customer-facing processes.
D. All of these.


Answer: A

Business

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a. True b. False Indicate whether the statement is true or false

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A used car dealer who begins by persuading you that foreign car companies make better, longer lasting vehicles and then tries to sell you a (Japanese) 1997 Mitsubishi Galant from his lot is using which type of reasoning?

a. deductive reasoning b. inductive reasoning c. productive reasoning d. conductive reasoning

Business

Earnings per common share result from dividing net income

a. minus preferred stock dividends by the weighted-average number of outstanding common shares during the accounting period. b. by the weighted-average number of outstanding common shares during the accounting period. c. minus common stock dividends by the end-of-year number of outstanding common shares. d. minus preferred stock dividends by the end-of-year number of outstanding common shares. e. by the end-of-year number of outstanding common shares.

Business

Which of the following kinds of lease agreements exists between Chris and Dave?

A) an accommodation B) a gross lease C) an assignment D) an easement

Business