The ER (emergency room) staff experienced a violent client who had demanded pain medication and threatened the staff if he did not receive it. The ER nurse called the police, and the emergency room physician talked to the client in a calm manner
The physician?s ploy to ask questions regarding the client?s level and location of pain was an attempt to: 1. Distract the client.
2. De-escalate the situation.
3. Determine the client?s real reason for seeking treatment.
4. Assess the client?s level of pain.
2
Explanation: 1. The physician?s tactics may distract the client but this method is an attempt to de -escalate the
situation until law enforcement arrives. Determining the client?s level of pain and reason for
seeking treatment is a tactic used to de-escalate the situation.
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