You are a customer service provider. When the telephone rings, you should ________.
A. answer it quickly even though you are still eating lunch
B. look over at a colleague and nod to them to answer it
C. clear your head, focus on the telephone and answer professionally and cheerfully
D. wait at least five minutes so the caller will know you are busy
Answer: C
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Having instantaneous access to communication abroad shows the importance of the ______ imperative.
a. economic b. technological c. self-awareness d. ethical
Which of the following is a condition required by the SEC for the recognition of revenue?
a. Completion of goods manufactured b. Execution of a promissory note c. Price in excess of $100 d. Reasonable assurance of collection
Contributed capital is measured by:
a. the cost of assets contributed to the firm by stockholders. b. the market value of assets contributed to the firm by stockholders. c. the book value of assets contributed to the firm by stockholders. d. the discounted present value of assets contributed to the firm by stockholders.
Relative bargaining power is closely related to:
A. The parties' resistance points. B. Management's strike leverage. C. The union's strike leverage. D. The parties' willingness to compromise.