When concluding bad news, which of the following will promote goodwill in the message?
A) Eliminating negatives
B) Propose an alternative
C) Avoiding blame
D) Using positive or neutral language
E) Subordinating the bad news
Answer: B
Explanation: B) The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not mention the negative news or apologize for it. This can be done by proposing a solution, an alternative, create options or focus on a benefit.
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