A patient reports difficulty hearing when talking to family members on the telephone

Question

Which technologies should the nurse consider when replying to this patient? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply. 1. TTY telephones
2. Voice over Internet Protocol (VOIP)
3. Videoconferencing
4. Analog rather than digital telephone
5. Special telephone with higher volume

Answer 1

1,2,3,5
Rationale 1: If the patient's hearing loss is significant, a TTY phone should be considered. The individual types into a special keyboard that generates tones that are converted to letters by another TTY phone.
Rationale 2: The VOIP allows the individual to communicate in voice, text, or streaming video.
Rationale 3: Videoconference technology allows the patient to interact visually with others.
Rationale 4: The use of an analog telephone would not improve the patient's ability to hear the other person.
Rationale 5: Higher-volume telephones are available for those with hearing impairment.