People who provide customer service often deal with upset, difficult people. When dealing with difficult customers day in and day out, employees should do which of the following?
a. Explain to the customers that their problem was caused by some unknown
person and that nothing can be done to rectify their particular situations.
b. Listen carefully to the customers' complaints and then tell them that they will
need to explain everything again for your supervisor because you are not
qualified to assist them.
c. Listen to the customers' complaints, ensure the customers that you are assisting
them the best you can, and maintain a professional demeanor.
d. Remember the adage that the customers are always right and provide them with
what they want until they appear satisfied.
c
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