The nurse manager meets with the staff nurses to discuss ways to improve communication among the shifts. Which statement, if made by the nurse manager, best exemplifies the final stage of conflict management?
1. ?We need to clearly define the nature of the conflict.?
2. ?I will evaluate the outcomes of our strategies on a monthly basis.?
3. ?Let?s create a time line for the implementation of our strategies.?
4. ?Hopefully, each group can understand each other?s perceptions of the issue.?
2
Explanation: 1. The final stage of the Process Model of Conflict Management is the implementation of the
outcome decision. Steps involved in this stage include identification of new expectations,
facilitating a smooth transition, and monitoring outcomes. Defining the nature of the conflict is
incorrect because the first stage of the Process Model of Conflict Management is assessment of
the conflict. A time line for implementation is incorrect because creating a time line occurs
early in the Process Model of Conflict Management and is a facilitative technique.
Understanding each other?s perceptions is incorrect because validation of perceptions is a
strategy used to move toward a resolution of the conflict.
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