According to Cross’s theory, which of the following stage is characterized as an emotionally volatile transition from an old racial identity into a new one?

a. pre-encounter
b. encounter
c. immersion-emersion
d. internalization


Ans: C

Social Work & Human Services

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______ within an agency are those specific activities that the organization uses to meet its goals.

A. Services B. Programs C. Facilities D. Objectives

Social Work & Human Services

Paul Collier (2007) discussed reasons that aid should be sent to the poorest countries. These reasons included

a. Doing away with corrupt governments and civil unrest. b. The moral and ethical reasons for distributing aid. c. Creating institutions that will develop civic decision-making. d. Helping with local infrastructure projects.

Social Work & Human Services

Which of the following is an initial consideration for selecting an intervention strategy?

A) ?Is the approach appropriate for addressing service goals? B) ?Is the approach cost-efficient regardless of its effectiveness? C) ?Is the approach the best way to publicize a social problem? D) ?Is the approach applicable in solving a social problem?

Social Work & Human Services

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called:

A) ?self-determination. B) ?referring. C) ?integration. D) ?advocacy.

Social Work & Human Services