Which of the following is not a component of attitudes?
A. cognitive
B. affective
C. relational
D. behavioral
C. relational
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Which of the following is one of the seven primary challenges facing managers today?
A. Maintaining good records of what worked in the past. B. Dealing with a stubbornly static and immobile environment. C. Staying ahead of competitors through corporate espionage. D. Managing to achieve one's own happiness and life goals. E. Collaborating with competitors.
Which of the following is true regarding the fraud triangle?
a. The three elements of the fraud triangle are inter-active. b. Rationalization for the fraud act is thought of after the fraud has been committed. c. The perceived ability to conceal the fraud act concerns the rationalization side of the fraud triangle. d. A financial pressure to commit fraud is the strongest pressure of the three fraud triangle elements.
Answer the following statements true (T) or false (F)
1. According to Michael Porter, three service strategies include a lower price, a differentiated product, and finding a market niche. 2. Scenario planning and the Delphi technique are quantitative forecasting techniques. 3. The best of strategic plans may have to be changed, because the future is uncertain. 4. Three important factors that will influence future hospitality organizations are changing technology, the entry of Generation Y into the workforce, and changes in market segment definitions. 5. Some factors that will affect future hospitality organizations are predictable and simple, like estimating how many teenagers will be available for work in ten years.
Employee empowerment is more effective or appropriate if ______.
a. The business strategy emphasizes high-cost, low-volume operations. b. The customer relationships are short term. c. The technology is simple and routine. d. The company offers personalized service.