A nurse observes a new graduate nurse being harassed by co-workers when asking questions or requesting help. What action by the nurse is best?
a. Do not intervene, because it will only invite more harassment.
b. Ask the nursing manager to intervene on behalf of the new nurse.
c. Respectfully confront the staff and explain that this behavior is not part of nursing.
d. Teach the new nurse to stand up for himself or herself when harassed. This is bullying behavior by the staff, and often the new nurse cannot handle it alone. If the new nurse cannot manage this with mentoring of the seasoned nurse, the other nurse should help the new nurse report this behavior to the management staff.
ANS: C
A
By not getting involved, the nurse is silently accepting that this behavior is alright.
B
The manager may need to become involved, but not as the first step. The responsible, professional nurse would try to intervene first.
C
Harassment and bullying is antithetical to nursing and should not be tolerated; however, colleagues should be addressed respectfully.
D
The new nurse may need to learn self-assertive skills; however, the nurse should intervene to stop the behavior.
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