Each new supercenter service represents a business function, which is composed of one or more business processes. Using the background information and the conversation between Susan and Gray, list the business functions and the processes with each function.

Question

What will be an ideal response?

Answer 1

Based on his comments, Gray seems a bit skeptical. Although he knows that Cassia wants more information support for the new operation, he states that he is not so sure. Sometimes managers like Gray are reluctant to embrace major changes in IT management. A further clue is his statement about not wanting to “reinvent the wheel.”
In response to his comments, Susan offers a specific approach, which Gray seems to accept. Students should recognize that an IT professional must work effectively with various levels within the organization in order to gain trust, confidence and management support. Also, Susan must be courteous and discreet — she is an outside consultant, not Gray’s boss. But Gray knows that she was brought in by Cassia, who is Gray’s boss. The relationship between managers and the IT team is critical to a project’s success, and it would appear that Susan is trying hard to get off on the right foot in her meeting with Gray.
Each service would require one or more processes, and it is OK for students to use their imagination in providing that part of the answer. Examples of business functions might include the following:
• Customer management
• Fitness classes
• Exercise equipment
• Pool
• Snack bar
• Sporting goods sales
• Child fitness service
• Yoga
• Zumba
• Dance

Based on what you know, should Personal Trainer Based on his comments, Gray seems a bit skeptical. Although he knows that Cassia wants more information support for the new operation, he states that he is not so sure. Sometimes managers like Gray are reluctant to embrace major changes in IT management. A further clue is his statement about not wanting to “reinvent the wheel.”
In response to his comments, Susan offers a specific approach, which Gray seems to accept. Students should recognize that an IT professional must work effectively with various levels within the organization in order to gain trust, confidence and management support. Also, Susan must be courteous and discreet — she is an outside consultant, not Gray’s boss. But Gray knows that she was brought in by Cassia, who is Gray’s boss. The relationship between managers and the IT team is critical to a project’s success, and it would appear that Susan is trying hard to get off on the right foot in her meeting with Gray.
Each service would require one or more processes, and it is OK for students to use their imagination in providing that part of the answer. Examples of business functions might include the following:
• Customer management
• Fitness classes
• Exercise equipment
• Pool
• Snack bar