When a customer service agent is speaking to a customer, what type of communication is occurring?
A. Upward communication
B. Downward communication
C. Horizontal communication
D. Outward communication
Answer: D
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Indicate whether the statement is true or false
As a decision-making method, voting works best when
a) a group isnotpressed fortime. b) an issueis highlycontroversial. c) a group issmallenough tomake vote countingeasy. d) there is no otherwayto breaka deadlock. e) the group usuallyuses votingto make decisions.
If Simon Cowell, a judge on America's Got talent, listens specifically to a contestant's vocal quality, what listening function is he demonstrating?
What will be an ideal response?