What is the difference between personalization and customization. Provide an example of each
What will be an ideal response?
Personalization provides Internet content to users based upon knowledge of that customer. When visiting an on-line department store, information about your visit and purchases are stored. Each time you visit that site, the stored information is used to provide personalized information to you. If you have purchased clothing and toys for your two-year-old child, the site may alert you to new sale items for toddlers. Customization refers to Internet sites that allow a user to customize information to their personal preferences. Customization requires more active involvement on the part of the customer. For instance, you can ask a portal to deliver specific stock, sports, and weather information to you each time you visit that site.
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a. guest b. employee c. manager d. organization
A common interview practice is to have the candidate create a Power Point presentation on how to make a grilled cheese sandwich. This would be an example of
A. disparate impact. B. disparate treatment. C. quid pro quo. D. internal discrimination. E. reasonable accommodation.
Capacity management is one of the ways to meet potential problems related to the ________ characteristic of services
A) intangibility B) perishability C) variability D) inseparability E) responsiveness
IBM went to a(n) ________ who served as a(n) ________ to sell an IPO in the primary markets
A) underwriter; investment broker B) underwriter; investment banker C) investment broker; underwriter D) investment banker; underwriter E) investment banker; underachiever