Which technique communicates to a patient that a nurse is listening?
a. Saying, "You said you were unsure how to handle your feelings."
b. Commenting, "I understand what you're saying."
c. Stating, "Your behavior was inappropriate."
d. Asking, "Do you feel angry?"
A
Restating allows the patient to validate the nurse's understanding of what has been communicated. Restating is an active listening technique. Judgments should be suspended in a nurse-patient relationship. Closed-ended questions ask for specific information rather than showing understanding. The patient has no way of knowing whether the nurse understands.
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