You should avoid bias when ______ a message.
a. interpreting
b. understanding
c. evaluating
d. repeating
c. evaluating
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Messages of ________ recognize the contributions of employees or business associates
A) salutation B) recognizance C) performance D) appreciation E) condolence
Which of the following is NOT a potential major gap in a gap analysis?
A) the gap between established quality standards and service delivery B) the gap between expected service and actual service C) the gap between consumers' personal needs and expected service D) the gap between consumers' expectations and management's perceptions of those expectations E) the gap between service quality standards and consumers' expectations
In linear regression analysis, the term predicted variable is another name for ______ variable.
A. independent B. random C. dependent D. discrete
The use of a perpetual inventory system has two important effects on a manufacturing company's work sheet compared to a work sheet for a business that uses a periodic inventory system. The two effects are:
a. Work in Process Inventory accounts are adjusted at the time sales occur and inventory accounts reflect beginning balances. b. Cost of goods sold is adjusted at the end of the year and inventory accounts reflect ending balances. c. Cost of goods sold is accumulated in a Cost of Goods Sold account as sales occur and inventory accounts reflect beginning balances which need to be adjusted. d. Finished Goods Inventory must be adjusted and the Materials Inventory account reflects an ending balance. e. Cost of goods sold is accumulated in a Cost of Goods Sold account as sales occur and inventory accounts reflect ending balances.