Elite compared to less elite athletes benefit more from switching these two imagery techniques:
a. visual
b. auditory
c. internal
d. external
e. c and d (page 243 left)
e. c and d (page 243 left)
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Where does the eye naturally go when consuming content?
A. directly to the center B. the far-right margin C. one-third up, two-thirds from the right D. two-thirds up, one-third from the left
While the speaker is talking, an audience member gestures?smiling, nodding, and leaning forward?to show that she is listening. These behaviors are called
a. listener biases. b. tonal languages. c. backchannel cues. d. display rules.
Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement
Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax methe relevant receipt." What action did Tanya take? a. Develop goodwill b. Deliver bad news tactfully c. Overuse intensifiers d. Use subordination
Ordering focuses on following some form of a time cycle
Indicate whether this statement is true or false.