Answer the following statements true (T) or false (F)
1) The 80/20 principle states that only 20 % of the time is a problem caused by the process and it is mostly likely the employee's failure.
2) One of the 14 principles is to award business based on the company that has the lowest price.
3) W. Edwards Deming management principals has been credited with one of the reasons that Japan is now one of the world-class quality product producers.
4) In using the formula for "Cost of Quality" if the job is completed correctly and meets the customer's expectation the cost of PONC would be zero.
1.FALSE
2.FALSE
3.TRUE
4.TRUE
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