Which of the following is the best example of a service goal for a retailer that is sincere about reducing the standards gap?

A. "Greet all customers when they enter the selling area."
B. "Display merchandise on racks within 24 hours of delivery."
C. "Respond positively to all customer complaints."
D. "Respond to e-mails as soon as possible."
E. "Straighten and organize the merchandise when necessary."


Answer: B

Business

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What will be an ideal response?

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What will be an ideal response?

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