Mercy Hospital compares its surgical site infection rate to General Heart Hospital, which is known as a best-in-class hospital for its surgical site infection rates
Mercy Hospital studies General Heart Hospital's methods for reducing surgical site infection rates and uses that infor-mation to improve its own performance. This quality performance method is called: a. benchmarking.
b. evidence-based practice.
c. enterprise risk management.
d. continuous quality improvement.
A
Benchmarking is a tool to assist in quality-of-care decision making. Most recently, it has been defined as "an improvement process in which an organization measures its strategies, operations, or internal process performance against that of best-in-class organizations within or outside its industry, determines how those organizations achieved their performance levels, and uses that information to improve its own performance.
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