Which of the following is an example of services differentiation?
A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard.
B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.
C
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Codes of conduct that tell us what is right or wrong in any communication context is(are) called ______.
A. ethics B. values C. principles D. scripts
At year end, Korkin Design Company has a $900 credit balance in Allowance for Uncollectible Accounts. If an accounts receiving aging method analysis indicates that an estimated $5,700 of year-end receivables are uncollectible, what will be the balance
in Allowance for Uncollectible Accounts after the appropriate adjusting entry for uncollectible accounts has been made? Indicate if the balance is a debit or credit.
Mentalists play cerebral roles on a team, which focus on thinking and problem solving. _________________________
Answer the following statement true (T) or false (F)
A(n) ________ forecast encompasses the immediate future, is concerned with daily activities of the firm and does not go beyond one or two months in to the future
Fill in the blank with correct word.