Flora wants to develop a zone of tolerance analysis for her veterinary practice. What is a zone of tolerance in service quality? What types of questions would she need to ask to conduct her analysis?
What will be an ideal response?
A zone of tolerance refers to the area between customers' expectations regarding their desired service quality and the minimum level of acceptable service before they will go elsewhere. She should ask about consumers' desired level of service for each of the five service quality dimensions, consumers' expected levels of service for each of the five service quality dimensions, how well the firm performs in each service quality dimension, and the importance of each service quality dimension.
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If technology changes rapidly, a firm should
a. expense plant asset immediately because of the uncertainty of future benefits. b. depreciate plant assets over long periods of time. c. consider an accelerated rate of depreciation. d. use the straight-line method of depreciation as it is the easiest.
Which of the following is true of the liabilities of a franchisor and a franchisee?
A) The franchisor is not liable for any tort arising out of the franchise. B) Both franchisee and franchisor are jointly liable for torts committed by either. C) Franchisees are only liable on their own contracts. D) Franchisors are always liable for the torts of the franchisees.
Joint ventures are used in host countries with fewer restrictions on foreign investment
Indicate whether the statement is true or false
____ can be used to determine which input variables have the most impact on the expected value in a decision problem
a. Payoff tables b. Risk profiles c. Spider charts d. Decision nodes e. None of these choices