According to the authors of the textbook, what are the two primary causes of secondary tension?

A. primary tension and the struggle for leadership
B. delays, disruption, and primary tension
C. CR moments and relational moments
D. the difficulty in forming roles and building trust
E. task conflict and role conflict


ANS: e

Communication & Mass Media

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Jonah has always thought he wasn't a strong athlete. When he played soccer, he was sure he would not be good at it, and indeed, he was not as he did not practice very hard. This may be a result of a __________.

A. self-fulfilling prophecy B. self-serving bias C. primacy-recency effect D. fundamental attribution error

Communication & Mass Media

Which of the following is true of conflict?

A) Only face-to-face groups experience conflict. B) Only online groups experience conflict. C) Face-to-face interaction eliminates status disparities. D) Face-to-face interactions increase individual participation. E) Online interactions are more likely to display relational and task conflict over procedures than face-toface group interactions.

Communication & Mass Media

Research for the CLOROX Ick Awards revealed ______.

A. modern moms and dads are increasingly time-starved and do not want to spend free time cleaning B. modern moms and dads enjoy the satisfaction from spending time cleaning C. modern moms and dads are more likely to hire outside help to do cleaning D. modern moms and dads are neutral about cleaning

Communication & Mass Media

Larry grew up in a family in which his mother and father were constantly fighting and insulting each other. Their divorce was especially messy and mean. The poor quality of their relationship caused Larry to avoid commitment in a loving relationship for many years. Larry finally decides that he can no longer allow his feelings about love and marriage to be colored by his parents' failures. Which technique for improving self-esteem did Larry use?

A. developing honest relationships B. visualizing C. positive messages D. losing your baggage

Communication & Mass Media